Frequently Asked Questions

Titanium outperforms conventional materials in almost every way:

• No PFAS, no Teflon, no microplastics.
• A cleaner, safer surface for cooking and prepping.
• Resistant to corrosion, scratching, and warping, built to last a lifetime.
• 100% recyclable and designed for long-term use, reducing waste.

Yes, titanium is one of the safest materials you can use in the kitchen. It’s non-reactive, won’t leach into food, and is trusted in industries like medical and aerospace for its purity and stability. No coatings, no toxins, just clean performance.

Titanium is remarkably low-maintenance:

• Wash with warm soapy water or place in the dishwasher
• No special cleaners or scrubbing required
• Avoid extreme temperature shocks (don't put a hot pan in cold water)
• Season occasionally with a light coating of oil for enhanced non-stick properties

The natural patina that develops over time is normal and actually improves the pan's performance.

Yes. All of our pure titanium products are dishwasher safe and highly resistant to heat, water, and detergents. They clean easily and don’t absorb odors, grease, or stains.

Unlike wood, plastic, or coated cookware, titanium products don’t degrade with time. With proper care, they can last for decades, making them a one-time investment for long-term performance.

Yes, by design. We believe true sustainability means creating products that don’t need to be replaced. Titanium is fully recyclable, and our production process avoids disposable culture by focusing on quality over quantity.

We proudly offer free worldwide shipping on all orders, no matter where you are located.

All orders are processed within 1 business day after being placed. During this time, we carefully prepare and package your items to ensure they arrive safely.

Shipping timelines vary per country. Check out our Shipping Policy for local delivery times.

Yes. Once your order has been processed, you’ll receive a confirmation email with tracking details so you can monitor your delivery in real time.

In the rare event of a delay or lost shipment, please contact us at support@rivakitchen.com. We’ll work directly with our shipping partners to resolve the issue as quickly as possible.

Please contact us as soon as possible at support@rivakitchen.com. If your order hasn’t been shipped yet, we can update the address. Once it’s shipped, changes may no longer be possible.

For any questions or further assistance related to shipping or delivery, feel free to contact our support team at support@rivakitchen.com.

We offer a 100-day return policy on all purchases. If you're not completely satisfied with your product, you have 100 days from the delivery date to return it for a full refund or exchange. The item must be unused, in original condition, and returned in its original packaging.

Pure titanium offers unmatched benefits: It's completely non-toxic with zero chemical coatings, incredibly lightweight yet stronger than steel, and provides superior heat distribution. Unlike traditional non-stick pans, titanium develops a natural seasoning that improves with use.

Titanium is also highly corrosion-resistant, dishwasher safe, and can withstand extreme temperatures up to 1000°F, making it suitable for stovetop-to-oven cooking.

To start a return, simply contact our customer service team at support@rivakitchen.com. We'll send you detailed instructions to create a return label by yourself.

All of our titanium products come with a lifetime guarantee against metal-related defects. This includes issues such as corrosion, warping, or structural failure caused by manufacturing flaws. If you encounter any of these problems, we will repair or replace your product free of charge.

If your item arrives damaged, reach out to us immediately at support@rivakitchen.com. We’ll arrange a replacement or a refund and provide you with a return label to send the damaged product back.

Once we receive your returned item, we’ll inspect it and issue your refund or process your exchange within 5 business days. Refunds are returned to your original payment method.